How To be A Mystery Shopper

Disclaimer

This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional advice. If legal advice or other professional assistance is required, the services of a competent professional person should be sought.

Please be advised, this publication guarantees no amount of money to be made and the publisher can not be held responsible for any actions taken.

From the "Declaration of Principles" jointly adopted by a committee of the American Bar Association and a committee of Publishers and Associations.

How To be a Mystery Shopper

Chapter 1

What Is A Mystery Shopper?

You probably already have a pretty good idea of what a Mystery Shopper is. If you said, "It's a person that gets paid to secretly visit selected establishments to spy on them," ... you're half right.

Actually, as a Mystery Shopper you do secretly visit selected establishments, but you are not there to spy on them. You are not trying to catch them doing something wrong. In fact, you're not even looking for something right.

When you go into a store, restaurant, theme park, or on a cruise ship - or any business that values their customers, you are there for only one reason ... to evaluate your experience.

Okay, then why all the secrecy? Well, look at it this way. Do you think you would get the same service and treatment from a salesperson who knew you were there to evaluate him or her? Chances are you wouldn't.

We both know you'd probably get the "Red Carpet" treatment. Your objective is to go into a store and be treated as any other "everyday customer". Thus the secrecy.

     As a Mystery Shopper you will receive many Free benefits. Free merchandise is only one. Dine at the finest restaurants, see the latest movies, take trips, cruises ... the possibilities are endless.

     This Mystery Shopper eBook will acquaint you with the methods you must use to get your name on the coveted "Mystery Shopper" list. It's not hard to do, but like anything else, information and knowing what to do and how to do it, is the biggest key to your success.

     In this eBook, you'll learn how to apply for a Mystery Shopper position ... and most importantly ... you'll receive a list (of over 200 domestic and foreign companies), that shows you where to apply. Just follow the simple directions, and you'll be on your way to an exciting New shopping experience!

TIP: Treat being a Mystery Shopper the same as if you were applying for a job.

   By that I mean ... you may not receive an offer on every job interview, and likewise you may not receive an offer from every manufacturer, travel agency, restaurant, etc., you apply to. But just like a job interview, if you're turned down for some reason, don't take it personally. Just go on to your next source.

     Remember, you are the main thread that keeps the Corporate Headquarters informed about how their employees are treating customers.

     So if you've had a bad experience with a certain establishment in the past, and you feel you can't be objective in your evaluation, you must be professional enough to decline the assignment! This is no time for pay-backs.

Many businesses operate from the top floor of an ivory tower, and have absolutely no idea how their customers are being treated.

How To Be A Mystery Shopper

They have stores all over the country and you as a Mystery Shopper would perform a valuable service in keeping them in touch with their customers' needs. By having you (the average customer), report on your shopping experience, corporate leaders can better achieve uniformity throughout their chains. They are acutely aware that cleanliness, service and the quality of their products are essential to their success and growth.

     If you take on your assignment with a professional attitude, and give Headquarters your loyalty by not revealing your findings to any other source - whether friends, competitors or other Marketing research companies, you can have a profitable, trusting, long lasting working relationship with them.

     So remember, only report your findings to the company that is paying you!

                                  Name your own hours

     If you are a housewife, mother, retiree, or part time worker, you will have the option of working around your schedule - unless you're required to be at a certain establishment at a precise time and day ... which is unusual. The exception would be if you were requested to visit an establishment only during happy hour, early bird specials, moonlight madness sales, etc.

     If you're a parent with small children in pre-school or working part-time in another job, you can most likely request certain hours that are best for you.

Remember ... you are the link that keeps
Corporate Headquarters informed!

How To Be A Mystery Shopper

Chapter 2

The Best Way To Get Started

     There are many companies that hire and place Mystery Shoppers. The most important thing you can do to insure your Mystery Shopper status is to do your homework. Present yourself as a well organized and informed applicant.

     Being listed with a reputable Marketing Research company is your best way to enter the Mystery Shopper arena.   But once again, don't overlook the option of contacting the manufacturers yourself. Chances are they will refer you to a preferred marketing research company ... but you never know. They might just recruit you on the spot!

     You can use the list located at the back of this book to locate Marketing Research companies who hire Mystery Shoppers. But don't stop there. Continued research is your key to success in becoming a Mystery Shopper. Your local library and yellow pages directory are two excellent sources in locating marketing research companies.

     Once you have decided on the marketing research companies you want to register with, send them a resume', along with a photograph. The photo need not be of professional quality. A good clear Polaroid snapshot will do just fine (See a sample of a resume' in Chapter 8).

You should also include a cover letter telling them what times you are available (See a sample of a cover letter in Chapter 8). I also suggest you include a local or state map of the areas you would like to work. Give specifics in your cover letter. For example, if you prefer to only evaluate movie theaters, let them know.

How To Be A Mystery Shopper

As a Mystery Shopper, there are many areas you can work in. For example, you don't have to take assignments for a computer store, if you have absolutely no knowledge of computers.

The list in Chapter 6 will give you an idea of places that use Mystery Shoppers. Again, the list is not all inclusive. Use your imagination to think of other manufacturers and companies that would have a need for your services as a mystery Shopper.

Remember ...

You are under no pressure to accept an assignment.

Don't be afraid to say no if you don't feel comfortable with an assignment. If you don't drink alcoholic beverages, let them know ahead of time. They will do their best to not place you in assignments that require drinking.

After you have mailed your cover letter, resume' and photograph to the marketing research companies, sit back and wait for an acceptance phone call or letter in the mail. It may take two or three weeks for an answer and in some cases even up to two or three months.

Don't give up ... Be patient!

How To Be A Mystery Shopper

Chapter 3

Your First Assignment

     If you've done your homework and presented the marketing research company with a neat, detailed and professional looking application, the chances are excellent that they will call you with an assignment.

     When they call, they will ask you if you are available for a certain time and date and for a specific shopping assignment. For example, let's say a department store needs a Mystery Shopper during a certain week, between Monday and Friday. Your assignment is to evaluate the Ladies Department of a specified store.

     Your fee might be $25.00 - $45.00 for the trip and you will be allowed to purchase merchandise valued up to $35.00. You will also receive a questionnaire in the mail several days before your shopping assignment, with detailed instructions.

Your questionnaire could have 20, 30 or more questions to review. For example, you might be asked:

To check out the displays to see if they are neat and well put together.
Ask the sales personnel about certain items and see how they go about assisting you in obtaining a size that is not readily available.
To request trying on several items and check the dressing rooms for neatness.
To check the shelves and counters to see if they are well stocked and neat in appearance.

To observe if the sales clerk was attentive and helpful.

How To Be A Mystery Shopper

They will want you to actually purchase something they suggest, or of your own choice, and make notes on how easy or difficult it was to perform the transaction. (They may even ask you to take the item back at a later date to see how the exchange/refund transaction is handled).

You will most likely be instructed to ask the sales clerk questions about several different items and note his/her response. You may even be requested to visit the restrooms and evaluate how clean and well stocked they are.

Study your questionnaire carefully before starting on your assignment. Take along a note pad ... but make sure you leave it in your car! As soon as you return to your car, enter notes that you can use for reference when completing your questionnaire. One more important note ..

Never take your questionnaire into
the store with you!

It most likely would violate the terms of your agreement and result in your termination as a Mystery Shopper for their company.

Hint: Before you even get out of your car, note your arrival time, and make some reference to surroundings such as weather conditions, crowded parking, etc. This information may not be required on your questionnaire, but could be a big help to you later, in case you need to remember certain details. Plus, the more detail you can include, the more impressive your reports will be.

In summary:

     1) Study your questionnaire
     2) Be punctual for your assignment
     3) Take detailed notes (out of view of store personnel)
     4) Complete your questionnaire with as much detail as possible

Have fun and enjoy your shopping experience!

How To Be A Mystery Shopper

Chapter 4

How Much Work Is Involved?

After you complete the steps in the previous chapter, there's not a lot of work left. However, you will be required to complete the questionnaire within a short time of your evaluation - usually 24 to 48 hours.

Note: While completing your questionnaire, it is extremely important that you be as accurate as possible.

For example, say you were assigned to eat at a restaurant, and you had to wait a long time before being seated. After 30 minutes or so, you finally get seated...right next to the kitchen. By the time your food arrives you are not in a real good mood. On top of that, you feel the waiter has a real dislike for you. All in all, your meal is less than a pleasant experience.

So, do you put all the above grievances in your report? Absolutely not...unless your questionnaire specifically asked you to address them! Remember, in writing your report, you must adhere strictly to the questions they are asking and interject no personal thoughts of your experience unless asked.

You can't express your annoyance at being kept waiting, or the less than desirable table you were given...unless those questions are asked on your questionnaire. If your waiter's nose ring annoyed you, don't express your dissatisfaction unless you're asked in the questionnaire.

How To Be A Mystery Shopper

The minute you get back to your car, take a few minutes to jot down some notes in your note pad. Later, when you fill out the actual questionnaire, you will be referring to your notes extensively. Also, make sure you keep your sales receipt. You will need to turn it in for reimbursement of your purchase.

If you are unsure how to answer a question, call the company for details. If you're asked to call within a certain time, make every effort to comply. If they ask you to fax or mail your questionnaire in, you must adhere to the time allotted for response. If for some reason you can't respond on time, call the company immediately and let them know why.

Once you've made a copy of your questionnaire for your records, and turned in your paper work (including your sales receipt), you are done.

All you have to do now is wait a few days for your reimbursement check in the mail and start thinking of where you would like to shop next!

How To Be A Mystery Shopper

Chapter 5

The Trick To Finding Work As A
Mystery Shopper

There are many ways you can go about finding work as a Mystery Shopper. Here are just a few ideas:

1. Look for ads in your local newspaper.
2. Go to the Internet and search "Mystery Shoppers."
3. Contact Marketing and Research companies in your area.
4. Ask your friends ... some may already be Mystery Shoppers.

But here is the Best Way ...

     In Chapter 9 I list 200 companies that hire Mystery Shoppers. Send them a letter along with your resume', or simply contact them on line for application information.

     Keep in mind that I have done everything possible to keep the Contact Sources List current. However, in this fast-paced world, businesses come and go, so some on the list may be obsolete by the time you read this report.

I will be updating the Contact Source list periodically, and if you would like to receive the updates, just send me an email at: linda@gobemarketing.com with the word "Mystery Shopper Update" in the subject line. Fair enough?

How To Be A Mystery Shopper

Chapter 6

Shopping Possibilities

Below is a list of some of the more popular business establishments that use Mystery Shoppers on a daily, weekly or monthly basis.

You should read it carefully and note the ones that interest you most. When making your selection, keep in mind the large chains are the ones most likely to use Mystery Shoppers.

Be sure to mention those that interest you most on you resume'.

_____ Grocery Stores

_____ Drug Stores

_____ Department Stores

_____ Specialty shops (various forms)

_____ Toy Stores

_____ Stereo/Appliance Stores

_____ Hardware Stores

_____ Movie Theaters

_____ Theaters

_____ Theme Parks

_____ Casinos

_____ Night Clubs

_____ Florists

How To Be A Mystery Shopper

Chapter 7

A detailed checklist to insure
your successful start

1. Read this material before you make your decision.

2. Send your resume' to several businesses. You don't have to contact all of them, but it certainly won't hurt if you do. Don't forget to include:

     A. The hours you are available.
     B. A recent photo.
     C. Your cover letter (see sample at back of this eBook)
     D. A map of the area where you prefer to work.
     E. A List of businesses you might prefer.

3. Once accepted, you will receive your first assignment. You may receive a phone call from the company detailing the job. If in agreement, you will be sent a form with complete instructions.

4. Follow the instructions completely. Take a note pad with you, but keep it in your car for quick notes. Your notes will come in very handy when you fill out the application. Don't forget to re-read the instructions right before going in to refresh your memory.

Note: If you must make notes while in the store, never write in your note pad! Instead, a little trick that veteran Mystery Shoppers use, is to write their notes in a check book. (Nobody ever gets suspicious of somebody writing in a check book).

5. Enjoy your shopping excursion. Remember to make mental notes for later reference. And make mental notes of all details requested on the instruction sheet.

6. When you return to your car, make quick notes on your notepad for later reference. Don't forget to note your surroundings.

How To Be A Mystery Shopper

7. Fill out the form/questionnaire as completely as possible. If you have a question, you can call the company for clarification. Remember to enclose any receipts for reimbursement.

8. Make a copy of everything in your files.

9. Return the form within the deadline time frame. If unable to do so, call the company and tell them why. Now all you have to do is sit back and wait for your reimbursement check and the phone to ring with your next assignment!

How To Be A Mystery Shopper

Chapter 8

SAMPLE SHOPPING QUESTIONNAIRE

NOTE: Each time you go on a Mystery Shopping Trip, you will use a form designed by the store or business establishment. This is only a sample.

BUSINESS (Store) NAME: ________________________________________________

ADDRESS:______________________________________________________________

MYSTERY SHOPPER'S NAME:____________________________________________

DATE AND TIME OF SHOPPING EXPERIENCE:_____________________________

YES NO N/A

Was store clean and neat?

Was lobby/waiting area clean?

Was your presence acknowledged within a short time of arrival?

Were you greeted in a friendly manner?

Were employees dressed professionally?

Did they offer to assist you with problems?

Were they courteous?

Did they know their products well?

Were the dressing rooms clean?

Did they thank you for shopping with us?

In the space provided below, please give a summary of your shopping experience.

______________________________________________________________________

How do you rate this establishment?

____________Excellent

____________ Good

____________ Fair

____________ Poor

Based on your experience, would you shop at this location again in the future?_________

__________________________________ ______________________________

Your signature _____________________________________

Date Submitted _________________

Sample Resume'

NOTE: There are endless styles of resume' formats. I especially like the one below because it's easy to read and easy to construct. However, it doesn't matter which resume' style you use, just remember to keep it neat, short and to the point. Don't forget to include your photo. Click Here for the 10 "dont's" of resume writing.

Linda Wallis
55 Shell Road West #33
Anytown, USA
Home (222)000-0000; Work (555) 0000
eMail: lw@anynet.com

Objective (Write a short statement on what you would like to accomplish as a Mystery Shopper).

Employment (List list your job experience going back to the past 5-10 years).

2/97 to current (Samples only)

2/85 to 1/97 (Samples only)

6/75 to 1/85 (Samples only)

Education

1970-1974 Any College USA (BS degree in Engineering)
1969-1973 Any High School USA

Skills

(List any special skills that you may think might help you in your Mystery Shopper assignments)

Sample Cover Letter
(Change the letter to reflect your own personal circumstances)
Note: Click Here to learn 10 Tips for Crafting Eye-Catching Cover Letters
by Peter Newfield

Date

ABC Research Marketing Corporation
1111 Any Street
Any Town, USA

Subject: Mystery Shopper Application

Dear Sir/Madam: (Hint: Rather than using the "Sir/Madam" salutation, call the company and ask for the the name of the person in charge of hiring Mystery Shoppers and personalize your letter to him/her).

I am interested in becoming a Mystery Shopper in NE Oakland County of Michigan. I have children in school and would be available to complete assignments Monday - Friday from 9:00 A.M to 2:00 P.M. I could also be available almost any time on weekends.

I have extensive knowledge of computers and small home appliances. I also worked three years as a women's clothing consultant for Sax 5th Avenue at the Forest Mall in Birmingham, Michigan..

For more details, please refer to my enclosed resume'.

Sincerely,

Linda Wallis

enc:

200 Contact Sources That Hire
Mystery Shoppers

No I didn't forget! Click Here to access the little known source I promised to reveal to you. When you get to the site, just register as a Mystery Shopper. You will receive dozens of emails from companies requesting your services!

* Note: These Contact Sources were accurate at the time of printing. However, with the current fast-paced business climate, some addresses may no longer be valid. Please feel free to email me if you find any of the above addresses obsolete. mailto: linda@globemaketing.com

USA Companies

A&A Merchandising Ltd	A fully integrated marketing services company that implements marketing programs at the retail level. (Australia, Canada, USA)
A & M Business Services	Specializing in the hospitality industry - hotels, restaurants, and nightclubs. Site has listing of available jobs.
A Closer Look	Pays reimbursement only. They do not pay a fee to their shoppers.
A Step Above Service Evaluations	Retail and hospitality industry.
A Top Shop	Shops are paid on a flat fee basis. Most shops pay $10-20 per hour.
ACE Mystery Shopping	They handle all types of shops, including restaurants, liquor stores, retail, and convenience stores. (Only Kansas and Missouri)
Acra, Inc	Visit restaurants, retail stores, and entertainment complexes like amusement parks or game rooms. Site has listing of available jobs.
Alcops
Amusement Advantage	A Mystery Shopping company specializing in the amusement industry.
Ann Michaels	Chicago Area
Anonymous Shopper
Anonymous Shoppers & Assessments of Pittsburgh (A.S.A.P.)	Specializes in high-end restaurants, bartender accountability, wireless services, and specialty shops.
At Your Service Marketing	Mystery shopping, merchandising, and demos. Texas and surrounding states
Audits and Surveys World Wide
Bare Associates International (BAI) ·	Runs mystery shopping services for restaurants, bars, golf courses, health clubs and hotels around the USA.
Best Mark	Their clients include restaurants, retail stores, casinos, shopping malls, banks, and hotels. Site has listing of available jobs.
Better Marketing Associates	Nationwide
Beyond Hello	Reflecting the customer's experience. Site has listing of available jobs.
BMA Mystery Shopping Services	Shopping, compliance audits, and customer counting.
Business Research Lab

Business Evaluation Services (BES)	Variety: automotive, banking, theme parks, restaurants, retail, and gas stations. Site has listing of available jobs.
Business Insights Group	Looks like their focus is on financial institutions.
Byers Choice Inc.	Specializes in the fast food and convenience store industry. Covers North Eastern and Mid Atlantic states.
Campbell Edgar, Inc.
Certified Reports, Inc. (CRI)	Mystery shopping, theater checks and evaluations, and auditing. Site has listing of available jobs.
Check Mark, Inc.	Banking, retail, restaurant, entertainment/leisure. Site has listing of available jobs.
Check-Up Marketing	Visit department stores, specialty shops, restaurants, convenience stores, gas stations, hotel, banks, etc.
Cirrus Marketing Consultants	Nationwide
Confero The Service Resources Group	Retail, grocery, and automotive shops. Site has listing of available jobs
Consumer Connection	Secret Shopping, Video-Shopping and Teleshopping.
Corporate Images Retail Service Evaluations	National company, not much info on their site.
The Corporate Research Group
Courtesy Counts, Inc.	Mystery shopping, exit interviews, pricing audits, and compliance reports. Site has listing of available jobs.
Critique International
Customer 1st	Variety of shops. Clients include Marriott, Omega Sports, Lowes Foods, The Pantry and others.
Customer First
Customer Perspectives	Restaurants, banks, department stores, specialty stores, and more.
Customer Service Perceptions	In addition to mystery shopping, opportunities include price checks, website evaluations, exit surveys, and employee surveys.
Customer's View, Inc.	Mystery Shopping Providers Association member and needs shoppers across US, British Columbia, and Canada
CyberShop	Fast food, retail, transportation, automotive, wireless communications, financial, senior living.

USA Mystery Shopping Companies - page 2

Datatron	The financial industry's leading information resource. Evaluations provided in all areas.
DSG Associates	Shop the retail food service industry
Ellis Property Management Services (EPMS)	Apartment shops.
Elrick & Lavidge	Assignments in select major cities. Nationwide, serves many of the fortune 200 companies
Customer's View, Inc	Mystery Shopping Providers Association member and needs shoppers across US, British Columbia, and Canada
Employee Evaluators (EE)	Shops are performed nationally in the banking, retail, entertainment, multi-family housing, and convenience store industries.
Feedback Plus, Inc.	Shops in the retail, financial, hospitality, and service industries. Nationwide mystery shopping assignments
The Field Force	Mystery Shopping, as well as Shelf Stocking, Pricing, Stickering, Placing of Coupons, Material, Display . (USA: AK, KY, LA, MS, TN)
Focus on Service	Restaurant mystery shopping in many cities nationwide. Runs the secret shopper program to evaluate the service and food at Bertucci's, Bugaboo Creek Steakhouse, and Longhorn Steakhouse.
Genesis Group	US and Canada. Specialize in banks and retail, but does many other industries as well
Golden Resources Marketing Group	Recruiting for a variety of assignments nationwide.
Graymark Security Group	Visit businesses ranging from retail stores and restaurants to nightclubs, hotels, cruise lines and other customer oriented companies.
Green and Associates	Nationwide
Hindsight	Seeking shoppers nationwide
Hilli Dunlap Enterprises	Variety of shops: retail, food service, banking, travel, leisure, hotel and manufacturing.
ICC/Decision Services	An industry leader in mystery shopping and merchandising solutions. Nationwide.
Infinity Assurance Group (IAG)	Fast food, food court, casual theme and fine dining. Dessert/coffee and bar shops.
Infotel	Varied assignments: retail, restaurants, service stations, financial institutions, cruise and tour companies, health and fitness clubs, and more. Site has listing of available jobs.
Instant Reply	Dining and shopping assignments. Reports are submitted online.
IntelliShop	Mystery shopping, web site reviews, pricing surveys, audits, and more.

Investigative Marketing	Nationwide
Jack's Mystery Guest	Shops Jack in the Box restaurants.
Jancyn Evaluation Shops	Restaurant/Retail and Rental/Housing research. They have converted to a paperless, online reporting system. An account rep will contact you directly, electronically, when you qualify for shops available in your area.
JKS Inc
J M Ridgway Company	Has multiple types of shops including many transportation terminal shops available across USA.
Ken-Rich Retail Group
Lasting Impressions
LeBlanc & Associates	Specializes in the new home builder market. Their expertise and sole focus is the housing industry.
Mainstream Marketing	Site has listing of available jobs.
Maritz Research	Role play as a real customer to directly evaluate the quality of service delivered by a company. Audits may also be available.
Market Image
Marketing Systems Unlimited	46 USA states. Currently screening full time applicants.
Mar's Surveys	Not just mystery shopping, mall and telephone interviewing and recruiting participants for studies
Melinda Brody and Company	Shop every type of community from production to custom to mobile homes.
Mercantile Systems	Golf, dining, entertainment, and hotel/motel.
Merchandise Concepts	Seems to only do retail shops
Metro Park Mystery Shopper
Michelson & Associates	Focus groups, mystery shopping, and survey research.
Michelson & Associates	Seeking shoppers all across North America
Mike's Mystery Shopper Service	Mystery Shopping in Central Florida

USA Mystery Shopping Companies - page 3

Mosaic InfoForce	All forms of retail mystery shopping and merchandising.
Mystery Shoppers, Inc
Mystery Shopper USA	Retail assignments nationwide
Mystery Guest, Inc.	Restaurant shops.
Mystery Shopper Metropark	Does professional mystery shopping for national companies throughout the US
Mystery Shoppers	Shops available in all states for carpet cleaning, cell phone shops, retail stores, truck stops, restaurants, etc.
Mystery Shoppers
Nationwide Integrity Services, Inc.	Shopping nationwide retail store chains, convenient store chains, gas stations, restaurants & more.
National Shopping Service Network
Nationwide Integrity	Nationwide assignments. Recent posting is for young looking shoppers to see if they are carded when purchasing alcohol.
Northwest Loss Prevention Consultants (NWLPC)	Mystery shop the northwest.
Pacific Research Group	Mystery shops, site inspections, and phone surveys. National Shopping Service
http://www.nssmysteryshoppers.com	Clients include McDonalds, Krispy Kreme and Honda. Shops pay between $15.00 and $20.00 (+ product purchase).
The Pat Henry Group	Mystery shopping, product introductions, merchandising services, and demonstration programs.
PatronEdge	Covers the New England area.
The Performance Edge	Hospitality, retail and service industries.
Person to Person Quality	A leading consultant to banks, mortgage companies, and non-bank lenders.
Pinkerton	Assignments vary from mystery shopping, audits and inspections to market research and price comparisons.
Plethora	Limited to a few cities
Premier Service Consulting	Specializes in retail, hotel, and restaurant shops across North America.
Professional Review & Operational Shoppers, Inc
Promotion Network, Inc.	Promotions such as in-store events, sampling, merchandising service and also mystery shopping.
PROS "The Professional Shoppers"	Specialize in shops for financial institutions.
Pulse Back	Restaurant, retail and supermarket chains. Site has listing of available jobs.
Quality Assessments Mystery Shoppers, Inc.	Mainly fast food shops.
Quality Assurance Consulting (QAC)	Mystery shopping and cost control services for the hospitality industry. Mainly East coast.
Quality Check	Shop retail stores, restaurants, movie theaters, airports, casinos, etc.
Quality Marketing	Nationwide
Quality Service Inspections (QSI) Specialists	Service inspections for the hospitality industry of Las Vegas. (Required to be a Licensed Private Investigator in Nevada.)
Quest for Best	Covers over 40 states, but shops are mainly available in the Midwest and southwest. Site has listing of available jobs.
Rapid Chek	Nationwide
Reality Check Mystery Shoppers	Has clients in the retail, hospitality, service, and entertainment industries.
Rapid Chek	Nationwide
Reality Check Mystery Shoppers	Has clients in the retail, hospitality, service, and entertainment industries.
http://www.baievaluators.com/	Restaurant, Hotel, Airport, Highway, Health & Fitness and Retail Shop Opportunities.
Restaurant Shops On-line
Retail Biz Consulting	Assess customer service, product quality, and co-worker training issues. Assignments throughout US and Canada
Retail Service Evaluations	Needs shoppers throughout the US
Rocky Mountain Merchandising	Mystery shopping, as well as resets, cut-ins, tagging, signage and audits. A sister company to Classic Demos. (CO, ID, MO, NM, NV, TX, UT, WY)
Satisfaction Services	Visit a range of businesses to evaluate customer services and products Service Sleuths Nationwide opportunities

USA Mystery Shopping Companies - page 4

Second To None, Inc.	Provides customer satisfaction measurement and management programs to restaurants, retail stores and service providers. Site has listing of available jobs.
Secret Shopper	Opportunities available throughout the US. Site has listing of available jobs.
The Secret Shopper Company	Online-reporting system and telesurveys. Specializing in high-end product lines and recreational, mass retail, auto, restaurant, grocery, and independent living.
Secret ShopNet	Many opportunities in US and Canada
Secret Shopnet - Service Intelligence	They say "Efficient shoppers therefore benefit from a very high hourly wage, in excess of $15 to $20 per hour. When you take into account the free products and services that are available on many assignments, the total payable each hour can rise substantially."
Sensors Quality Management	Opportunites US and Canada. Focus is on restaurants, airlines, hotels, banks, automobiles.
Service Check	Hotels, restaurants, retail, travel, and banking.
Service Evaluation Concepts (SEC)	Offers the capability to self-assign client engagements, review assignment portfolios, and submit evaluations.
Service Excellence Group	Restaurants and retail shops.
Service Impressions	Restaurant, bar, hotel, health club, airport, golf course, store, apartment or housing complex.
Service Perceptions	Nationwide
Service Research Corporation (SRC)	Mystery shopping, surveys, and focus groups.
Service Sleuths by Howard Services	Shop retail stores and restaurants.
Service Performance Group	Client list includes Fortune 500 companies to independent businesses.
Service Probe	Mainly Southern States
The Service Quality Department	Mystery shopping reports are input directly online to make sure the true observations of the shopper are captured.
Service Quest	World Wide
Service Research, Inc
Service Research	Needs shoppers throughout the US.
ServiceTRAC	Senior housing and retirement, housing, automotive, retail, and more.

Ser-View	Concentrates on the hospitality industry.
SG Marketing Group	Does mostly shops for banks and retail stores.
Shoney's Inc	Shoney's Restaurants ~ Rebates for meals
Shop'n Chek	Site lists where they are recruiting shoppers.
Shoppers, Inc.	Specializes in restaurants, retail, and banks. Fee ranges from $5-$15 per shop plus reimbursement of purchase.
Shoppers International, Inc.
Shop ‘N Check	Nationwide
Shoppers View	Apply online - over 2000 assignments nationwide each month.
Sights On Service	Nationwide retail assignments.
Sinclair Service Assessments	Offers state-of-the-art Mystery Shopper services.
Sinclair Mystery Shopping	Many positions nationwide.
Sony Theaters	Movie Theaters.
Sparagowski & Associates	Looking for people who want to be career mystery shoppers.
Speedmark Information Services	Supermarkets, convenience/gas, drug, mass merchandisers, quick-serve restaurants, liquor stores, bars, and restaurants.
Spot on Solution	Focuses on the hospitality industry - hotels, restaurants, and night clubs.
Spot Checks
Survey Club
SystemChec by Orilio & Associates	Fine dining, casual dining, quick service markets, hotel and resort industry.
TES/RapidCheck	Attend movie theaters to collect box office gross information, view previews of coming attractions or evaluate the performance of a sneak preview. In addition, mystery shoppers visit movie theaters and retail establishments.
Texas Shoppers Network	Opportunities for Texans, as well as, the rest of the US.

Trans Union	Shopper sign up application.
Trend Source	Hotel, grocery, retail, restaurant, automotive, and more.
Retail Biz Consulting	Assess customer service, product quality, and co-worker training issues. Assignments throughout US and Canada
Vantage Points	Offers shops ranging from retail stores to restaurants to golf courses and grocery stores. Covers Indiana, Kentucky, and Ohio.
Video Eyes	They offer a product called Video Stars - Video Training. To you it is video shopping.
Wal-Mart	Research study participants needed to evaluate services and programs, both in the store and on their website.

Mystery Shopping Companies

A&A Merchandising Ltd.	A fully integrated marketing services company that implements marketing programs at the retail level. (Australia, Canada, USA)
ABa Quality Monitoring Ltd.	UK and Ireland
A Closer Look, Inc.	Focus on the hospitality industry. They are a reimbursement only company. They do not pay a fee to their shoppers. (USA and Canada)
Bare Associates International (BAI)	Runs mystery shopping services for restaurants, bars, golf courses, health clubs and hotels. Assignments available for mystery shoppers, hotel evaluators, and viewpoint/exit interviewers.
BMA Mystery Shopping Services	Shopping, compliance audits, and customer counting. (USA/Canada/Puerto Rico)
Campbell, Edgar Inc.	Canada
Certified Reports, Inc. (CRI)	Mystery shopping, theater checks and evaluations, and auditing. Site has listing of available jobs. (USA and Canada)
Check Mark, Inc.	Banking, retail, restaurant, entertainment/leisure. Site has listing of available jobs. (USA/Canada/Puerto Rico)
Consumer Connection	Secret Shopping, Video-Shopping and Teleshopping. (Canada/U.S./Europe)
Corporate Research Group (CRG)	Canada.
Customer Perspectives	Restaurants, banks, department stores, specialty stores, and more. Site has listing of available jobs. (USA and Canada)
Customer's View, Inc	Mystery Shopping Providers Association member and needs shoppers across US, British Columbia, and Canada
CyberShop	Fast food, retail, transportation, automotive, wireless communications, financial, senior living. (USA/Canada/UK/Ireland)
Eye On Retail	Specializes in financial, retail, fast food and lottery shops. (Canada)
Genesis Group	US and Cannonade. Specialize in banks and retail, but does many other industries as well
Green & Associates	USA, Puerto Rico, Mexico, Taiwan, Hong Kong, Japan, Guam.
Hilli Dunlap Enterprises	Variety of shops: retail, food service, banking, travel, leisure, hotel, manufacturing, and all industries where success depends on product quality and customer service. (USA / Mexico) (They have a big need for more shoppers in Mexico.)
Hoed Mystery Shopping	Australia
Investigative Marketing Services Ltd.	Company based in Canada. Also accepts applications from USA, UK, Philippines, and Australia.
MacPherson Mystery Shopping	UK
Maritz Research	Role play as a real customer to directly evaluate the quality of service delivered by a company. Audits may also be available. Requires that all Virtual Customers become employees. (USA and UK)
Merchandising Consultants Associates (MCA)	Focus on Planogram, installation, demos, mystery shops, compliance checks. (Canada)

MS Surveys	Golf, dining, entertainment, and hotel/motel. (USA and UK)
National Shopping Service (NSS)	Varied: nightclubs, auto repair shops, apartment leasing, golf courses, horse racing facilities, restaurants, and more. (USA and Europe)
National Shopping Service Network, LLC	In addition to your payment, you may get to keep the merchandise you are instructed to purchase. (USA/Canada/UK)
Pinkerton	Assignments vary from mystery shopping, audits and inspections to market research and price comparisons. (USA and Canada)
Premier Service Consulting	Specializes in retail, hotel, and restaurant shops. (USA/Canada/Puerto Rico)
Presence Mystery Shopping	France
Secret Shopnet - Service Intelligence	They say "Efficient shoppers therefore benefit from a very high hourly wage, in excess of $15 to $20 per hour. When you take into account the free products and services that are available on many assignments, the total payable each hour can rise substantially." (USA and Canada)
Sensors Quality Management Inc. (SQM)	They operate mystery shopper programs in 18 countries. Focus is on restaurants, airlines, hotels, banks, automotive and retail.
SG Marketing Group	Does mostly shops for banks and retail stores. (USA and Canada)
Shop'n Check	Offices in many different countries. Site lists where they are recruiting shoppers.
TES/RapidCheck	Attend movie theaters to collect box office gross information, view previews of coming attractions or evaluate the performance of a sneak preview. In addition, mystery shoppers visit movie theaters and retail establishments. (USA/Canada/Puerto Rico)
Trend Source	Hotel, grocery, retail, restaurant, automotive, and more. (USA/Canada/Puerto Rico/Virgin Islands/Jamaica/Guam)